Use the Notifications inbox and check email delivery
Find the exact updates behind an email, manage your own read status and investigate delivery problems.
Monitoring · 2 min read
Quick steps
- Open Notifications in the correct account.
- Filter the list and open the exact update.
- Check Email preferences → Email delivery for missing email.
- Contact support if delivery to your address is paused.
Find the right updates
Open Notifications in the personal or team account you are working in. Use All or Unread, search, update-type filters and the received period to narrow the list. Opening the inbox or the notification bell does not mark everything read. Opening a notification marks that item read for you; colleagues keep their own read status.
Open the detail behind an email
An update link opens its specific notification. A summary link shows the updates included in that email. Discovery notifications can contain a batch of matching companies; review the companies and the recorded conditions before acting. If a link belongs to a different account, use the account-switch option shown on the page.
Use Mark all as read carefully
Open the inbox’s Actions menu and choose Mark all unread notifications as read. It applies to your unread notifications across the selected account, including items outside the current filters. Read the confirmation before continuing. It changes read status, rather than deleting recorded company changes or turning off future alerts.
Check Email delivery
Open Settings → Email preferences → Email delivery to see recent tracked email statuses, then choose Refresh delivery status if needed. Delivered means the receiving mail server accepted the email; check your inbox, spam and filters too. A bounce, spam report or provider block can pause email to your address. Contact support if delivery is paused. In-app notifications remain available. Optional email preferences do not pause company, watchlist, deadline or Discovery alerts; those choices stay in Alert settings.
Mark all as read · Anonymised example
Mark 4 notifications as read?
Personal account · Your unread notifications
This includes all update types and all pages in this account. Search and type filters do not limit this action.
It changes only your read status. Alerts, company records and filing deadlines are unchanged. Colleagues keep their own read status.
Related help
Check the alert, account and schedule before sending a support request.
Troubleshooting
Choose which recorded changes you receive, where they arrive and how often email is sent.
Monitoring
