Not receiving alert emails
Check the alert, account and schedule before sending a support request.
Troubleshooting · 2 min read
Quick steps
- Check the selected account and alert’s On status.
- Confirm Email, change types and schedule.
- Check spam, Email delivery status and whether the change appears in the app.
- Send the relevant details to support if it remains unresolved.
Check the account and alert
Switch to the personal or team account that owns the alert. Open Alert settings and confirm it is On, covers the right company or watchlist, and includes the change types you expect. Adding a company to a watchlist does not create email delivery. Enable Email and save the alert.
Check when email is due
Free company and watchlist alerts use a Weekly summary. Paid alerts can use real-time, daily or weekly email. Discovery offers Daily or Weekly only. A new alert does not resend old activity. Discovery also needs its saved rule collecting; Rule paused or Needs attention explains a problem. A quiet period may produce no change email.
Check your inbox and delivery status
Look in spam, junk and filtered folders, and search for CHouse.UK. Confirm the sign-in email on your account. Open Settings → Email preferences → Email delivery and choose Refresh delivery status to check recent tracked emails. Delivered means the receiving mail server accepted the email; it may still be filtered. A bounce, spam report or provider block can pause email to your address. Contact support if delivery is paused. Your in-app notifications remain available. Email preferences for product news do not pause company or Discovery alerts; those choices stay in Alert settings. Check Notifications or Change history to see whether the expected change was recorded.
Still missing?
Open support with the alert name, company number, selected account, schedule and the approximate date you expected the email. Say whether the update appears in the app. Include a screenshot with personal or client details removed if it helps. Do not include passwords, sign-in links or payment details.
Related help
Find the exact updates behind an email, manage your own read status and investigate delivery problems.
Monitoring
Send a useful request, keep the conversation together and see updates in your support thread.
Troubleshooting
