Payment methods, invoices and VAT
Manage the card used for renewal and find billing documents for the selected account.
Billing · 2 min read
Quick steps
- Select the personal or team account that paid.
- Open Payment methods to update the card.
- Open Invoices to view available documents.
- Check tax and total information on the invoice.
Update the payment method
Open Billing & Subscription → Payment methods. Add a card and set the payment method you want to use for future charges. Payments are processed by Stripe. Changing or removing a card does not turn off subscription renewal. Only the team owner manages a team’s billing.
Find an invoice
Open Billing & Subscription → Invoices for the account that made the purchase. Open the available invoice or receipt to check its date, amount, status and tax information. A personal subscription and a team subscription have separate billing records, so switch accounts if an invoice appears to be missing.
Prices and VAT
Prices are in pounds sterling (GBP) and exclude VAT. Any applicable VAT and the final total are shown before payment. Yearly totals are paid upfront. Invoice totals and tax details come from the payment record; review them before using a document for your records. Contact support if a billing document looks wrong.
If a payment fails
Check the billing status, payment method and any request to confirm a payment. Paid tools may be restricted while payment is unresolved. Updating a card may need a separate retry or payment confirmation. Do not send full card details or security codes to support; the invoice reference and a description of the problem are enough to start.
Related help
Review your subscription, understand when changes take effect and keep control of the next payment.
Billing
Send a useful request, keep the conversation together and see updates in your support thread.
Troubleshooting
